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2 months ago
About Excellerate Services
Excellerate Services is a dynamic and technology-led market leader in the provision of soft services across the UK and Ireland. We work with many of the UK and Ireland's best-known retail and distribution companies, and our enviable client retention rate is testament to our commitment to excellent service delivery for every client, every time.
Job Summary
We are seeking a highly skilled and experienced Area Manager to join our team. As an Area Manager, you will be responsible for the delivery of service to budget, contract requirements, and to the satisfaction of the client by supervising team members as required.
Key Responsibilities
- Liaising with clients at an appropriate level to ensure total client satisfaction.
- Work with and support the relevant Excellerate Services staff in the day-to-day service delivery.
- To coordinate with their counterparts within the team and other Regions in respect of contracts for which they lead.
- Liaise with Human Resources / Payroll and Operations teams at Head Office to maintain excellent customer service at site level.
- Ensuring contractual SLA's and KPI's are achieved and maintained.
- To ensure all sites are performing effectively and maintain customer satisfaction and in accordance to all Company Health and Safety policies.
- To assist in the selection process to recruit and vet employees in alignment with Company and Client policies, terms and conditions.
- To lead, motivate and develop staff using the available skills and resources to ensure staff retention.
- To ensure compliance with all company's HR policies and procedures by strictly adhering to and acting upon within authority, and that no action is initiated unless authorised by your line Managers or Head of HR.
Requirements
- Have the right to work in the UK
- Must have a clean Driving Licence as traveling to sites is essential
What We Offer
- Company Car, Laptop and Mobile phone is supplied
- Holiday Entitlement 25 days + 8 B/Holidays
- Employee Assistance Programme
