Technical Support Specialist

2 days ago


St Mary Cray, Greater London, United Kingdom Harris Academy Orpington Full time
About the Role
We are seeking an experienced ICT and Reprographics Technician to join our team at Harris Academy Orpington. The successful candidate will be responsible for providing high-quality technical support, advice, and guidance to staff, students, and trainee teachers. This is a unique opportunity to work in a dynamic environment with a strong culture of collaboration and best practice.

Key Responsibilities
• Provide technical support and guidance to staff, students, and trainee teachers on various IT and reprographics related issues
• Ensure all incidents and service requests are logged appropriately and resolved within target resolution time
• Image, deploy, and maintain Windows 10 based PCs, laptops, and tablets, as well as Apple OS iMacs and iPads
• Install, configure, and maintain computer peripheral equipment and VoIP telephones
• Familiarize yourself with the network infrastructure and associated documentation
• Work with the IT Service Manager and Infrastructure team to support on-site infrastructure elements such as physical and virtual servers, UPSs, and other networked devices
• Administer Active Directory user login accounts and manage Distribution and Security groups within the Academy
• Maintain and update IT systems documentation as required

Requirements and Qualifications
• A minimum of two years' experience in a similar client-facing role in the primary or secondary education sector
• Good verbal and written communication skills, ability to self-manage, organize, and prioritize tasks under pressure
• Flexibility and adaptability, with excellent troubleshooting skills and analytical approach to problem-solving
• Proven experience supporting Microsoft products, managing Active Directory user accounts, and working in an on-site IT-based customer service environment
• Recent experience supporting Apple products and Windows 10 PCs, laptops, and tablets
• Estimated salary range: £28,000 - £32,000 per annum depending on experience

About Us
Harris Academy Orpington opened in September 2016 and has since become a community school serving families in and around Orpington. We are ambitious, tenacious, and enterprising, committed to helping our students succeed and achieve beyond their dreams. Our facilities are impressive, with brand new science labs, main halls, dance studios, astro turfs, drama studios, dedicated art and DT blocks, and more. We aim to ensure every student is inspired and supported to achieve their personal best, with learning coming first.

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