ITIL Service Delivery Lead

3 weeks ago


Bristol, Bristol, United Kingdom IP-People Full time

About the Role

This exciting opportunity is part of our Managed Services team at IP-People, where you'll work closely with customers to deliver exceptional service and drive business growth.

Key Responsibilities:

  1. Deliver outstanding customer service, identifying opportunities to improve service quality and drive business growth.
  2. Collaborate with internal teams to ensure timely and transparent communication with customers.
  3. Coordinate with external partners to resolve escalations efficiently, maintaining high levels of customer satisfaction.
  4. Oversee contract fulfilment, accurately reporting on Service Level Agreements and preparing root cause analysis reports.
  5. Maintain a CSI register, prioritizing initiatives to enhance service quality and partner with Account Management to drive improvement and growth.
  6. Foster effective relationships with suppliers, ensuring SLAs are met and customer satisfaction is maintained.
  7. Monitor contractual obligations, ensuring service aligns with available resources and complying with service credit agreements.

Benefits:

  • Paying circa £50-55k depending on experience.
  • No sponsorship available, UK applicants only.

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