Therapist Liaison Coordinator

1 week ago

Epsom, Surrey, United Kingdom Nuffield Health Full time

Therapist Liaison Coordinator

Epsom/Hybrid Working | Customer | Permanent | Full-Time

Competitive salary, depending on experience

37.5 hours per week

Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes – we'll do whatever it takes to look after the UK's wellbeing. It starts with passion and commitment to quality. It starts with you.

As our Therapist Liaison Coordinator, you'll bring experience of working in a fast-paced customer service environment, excellent telephone manner and knowledge of mental health difficulties and related therapies. You're commercially savvy and passionate about excellent customer service as well as have a natural flair for building relationships or positive, proactive customer-focused attitude.

We specialise in the delivery of cognitive behavioural therapy (CBT), counselling and other psychological therapies and the successful treatment/care management of people experiencing mental health difficulties.

As our Therapist Liaison Coordinator, you will:

  • Manage relationships with associate therapists within your allocated Region.
  • Educate, shape, and provide positive and constructive feedback to therapists to ensure they are achieving our SLA's and KPI's and provide a high-quality service to our clients.
  • Ensure all risk is discussed with therapists and where identified appropriately escalated to an appropriate member of staff (usually Clinical Lead or Professional Head) in an appropriate time frame.
  • Ensure working to Consent and Data Protection Act regulations at all times and to report any breaches immediately to Office Manager.
  • Despatch communications (reports, emails, telephone calls) to relevant parties to ensure cases are processed effectively and efficiently and within agreed specified timescales.
  • Ensure all patients are discharged in accordance with company processes and procedures and within agreed timescales.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what's important to you.

At Nuffield Health, we're committed to providing the best possible care and services to our patients.

We're looking for a talented and dedicated individual to join our team as a Therapist Liaison Coordinator. If you're passionate about delivering high-quality customer service and have experience working in a fast-paced environment, we'd love to hear from you.

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