Branch Coordinator

4 weeks ago


Dartford, Kent, United Kingdom Stannah Full time

Job Title: Branch Administrator

Job Summary:

We are seeking a highly organized and customer-focused Branch Administrator to join our team at Stannah. As a key member of our branch, you will be responsible for providing exceptional customer service, coordinating field engineer schedules, and maintaining accurate records.

Key Responsibilities:

  • Communicate with customers, field engineers, and internal departments to resolve queries and ensure smooth operations.
  • Coordinate and schedule work for field engineers to meet customer needs.
  • Process invoices, resolve billing queries, and maintain accurate records in our electronic database.
  • Generate reports using Excel to support administrative tasks.
  • Perform general administrative duties, including filing, photocopying, and managing post.

Requirements:

  • Previous experience in an administrative role or similar is essential.
  • An NVQ in Administration or equivalent is preferred.
  • Strong customer service skills and excellent IT proficiency are required.

About Stannah:

Stannah is a family-owned manufacturing and engineering company that improves access for greater convenience and independence. We offer a range of products, including lifts, escalators, and homelifts, and provide maintenance and repair services.

Benefits:

  • Market-aligned salary, paid monthly.
  • Profit share bonus scheme, paid quarterly.
  • 25 days holiday, plus bank holidays.
  • Holiday scheme to buy extra days' annual leave.
  • Pension scheme with matched contribution/salary sacrifice.
  • SimplyHealth Cash Plan.
  • Life Assurance Scheme.
  • Long Service award scheme, with holiday benefit.
  • Company Benefits Discount Rewards Scheme.
  • Employee Assistance Programme.
  • Enhanced maternity and paternity provision.
  • Free parking.


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