Hotel Operations Manager

1 week ago


York, United Kingdom RBH Hospitality Management Full time
Improve Guest Satisfaction Through Effective Front Desk Leadership

This key role involves overseeing front desk operations, including checking guests in and out, handling inquiries, and coordinating with housekeeping and maintenance teams.

About the Job
  • As a seasoned leader, you'll be responsible for training and guiding front desk staff to ensure high-quality guest interactions.
  • Your expertise in managing front desk operations will enable you to efficiently handle check-in/check-out processes, minimize wait times, and improve overall guest satisfaction.
  • The annual salary range for this role is £32,000 - £38,000, based on your experience and qualifications.
Key Responsibilities
  • Supervise and coordinate the work of front desk staff to ensure seamless guest experiences.
  • Maintain accurate records of guest reservations, billing, and other relevant information.
  • Collaborate with hotel departments to address guest concerns and resolve issues promptly.


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