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Service Coordinator

2 months ago

Stevenage, Hertfordshire, United Kingdom East and North Hertfordshire NHS Trust Full time
Job Overview

We are seeking a highly skilled and experienced Service Coordinator to join our team at East and North Hertfordshire NHS Trust. As a Service Coordinator, you will play a critical role in supporting the Emergency Department and Urgent Treatment Centre in delivering high-quality patient care and services.

The successful candidate will have excellent leadership and analytical skills, with a strong track record of delivering strong results and improving processes. You will work closely with the General and Service Managers to support and deliver performance sustainability, as well as contribute to the design and delivery of operational procedures to ensure compliance with Emergency Care standards.

You will also be responsible for managing and coordinating secretarial and administrative staff, including responsibility for a budget. Additionally, you will support the Service Manager and Divisional Operations Manager in developing business plans and producing reports as required.

Main Duties of the Job

  • Support the Emergency Department and Urgent Treatment Centre in delivering high-quality patient care and services
  • Work closely with the General and Service Managers to support and deliver performance sustainability
  • Contribute to the design and delivery of operational procedures to ensure compliance with Emergency Care standards
  • Manage and coordinate secretarial and administrative staff, including responsibility for a budget
  • Support the Service Manager and Divisional Operations Manager in developing business plans
  • Produce reports as required

Working for Our Organisation

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

  • The Lister Hospital, Stevenage
  • New Queen Elizabeth II (New QEII), Welwyn Garden City
  • Hertford County, Hertford
  • Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.