Business Operations Manager
2 weeks ago
About the Role
We are seeking a highly skilled Commercial Services Executive to join our team at Fleetcor Europe LTD. As a key member of our Commercial Services division, you will play a critical role in executing Epyx & Corpay processes with precision and accuracy.
The ideal candidate will have excellent communication skills, both written and verbal, and be able to communicate effectively with customers by telephone. They will also possess strong Excel skills and be computer literate.
This is a full-time permanent role working 3 days in the office (Tuesday, Wednesday, and Thursday) and 2 days working from home (Monday and Friday). We offer a competitive salary of £35,000 - £40,000 per annum, depending on experience.
Key Responsibilities:
- Accurate execution of Epyx & Corpay processes.
- Processing cash, reporting and customer interactions relating to settlement activities.
- Identification and correct handling of overdue settlement accounts and escalate to line manager where appropriate.
- Deal directly with customers and suppliers to support claims procedures and meet KPIs.
- Build and develop positive relationships with all internal and external colleagues, suppliers and customers.
- Contribute to service delivery levels by providing guidance to others and supporting the decision-making processes wherever possible.
- Giving timely responses and resolutions to internal and external queries.
- Responsible for meeting departmental targets and deadlines.
- Maintenance of internal information database comprising customer data for assessment purposes.
- Ensure compliance with General Data Protection Regulation where any payment information is provided.
Benefits:
- 4 X Life insurance
- Pension scheme 5% employer contribution
- Private Healthcare
- 25 days Holiday (plus Holiday Buy/Sell)
- Access to benefits portal
- Access to LinkedIn learning
- Free parking at Meriden office
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