Insurance Claims and Policy Administrator

1 week ago


Lincoln, Lincolnshire, United Kingdom Goodlord Full time

We are seeking an experienced Insurance Claims Administrator to support our Rent Protection and Legal Expenses Insurance claims process.

This role will involve reviewing claims submissions, liaising with stakeholders, assessing claims against policy wording and processes, and communicating outcomes to customers.

As part of our claims team, you will work closely with our panel solicitors to resolve claims, and provide clear and factual information to customers in line with our policy wordings and processes.

Key responsibilities will include:

  • Reviewing and processing claims submissions, ensuring all relevant documentation is gathered and filed correctly.
  • Liaising with stakeholders, including Letting Agents, to gather additional information where required.
  • Assessing claims against policy wording and processes, and making determinations on cover.
  • Communicating outcomes to customers, and keeping them up to date throughout the claims journey.
  • Working with our panel solicitors to resolve claims that cannot be resolved by mediation.
  • Supporting the Senior Claims Facilitator with Rent Protection payment requests.

Requirements:

  • Experience working in a process driven, administrative environment delivering outstanding customer service.
  • Excellent communication skills, with the ability to establish rapport and trust with customers quickly and effectively.
  • Superb organisational skills, with the ability to prioritise efficiently and manage a caseload.

We offer a range of benefits, including:

  • £1000 annual development fund to support your professional development.
  • Bi-weekly coaching with Sanctus to support your mental health.
  • Unlimited holiday and flexible time off, subject to fair usage policies.
  • Support for your family, including 3 months of fully-paid time off for new arrivals.

Goodlord is an equal opportunities employer, committed to creating an inclusive environment for all our employees. If there is anything you need to participate fully in the interview process, please let us know.

We are regulated by the Financial Conduct Authority, and all employees are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer.



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