Claims Handler 12 Month Contract Opportunity

3 weeks ago


Lincoln, Lincolnshire, United Kingdom HomeLet Full time
Claims Handler Job Description

HomeLet is seeking a skilled Claims Handler to join their team. As a Claims Handler, you will be responsible for managing the claims process from instruction to finalisation, providing advice and support to agents, and collaborating with Legal Partners to ensure legal obligations are met and insurer costs are minimised.

Key Responsibilities:
  • Claims Handling: Adhere to all relevant policies, Standard Operating processes, regulatory and business service level agreements.
  • Input, assess & manage a portfolio of claims, storing the relevant documents and evidence on the corresponding systems for audit purposes.
  • Deliver exceptional service to all customers, primarily by telephone and also via email & post.
  • Undertake detailed fact finds, paying great attention to detail, thereby highlighting any barriers which may prevent the claim from progressing.
  • Make every effort to pursue tenants and guarantors for unpaid rents where possible in a professional and empathetic manner.
  • Accurately manage & calculate financial payment requisitions as part of the claim ensuring payments are made to the policy holder efficiently with relevant tracking & recording in place.
  • Manage customer relationships effectively to ensure the claim progresses efficiently and maintain an accurate claim ledger.
  • Escalate where appropriate any fraud indicators highlighted from fraud measures in place.
  • Carry out any other tasks that may be required of you from your line manager.
Legal Activities:
  • Serve legal notices to the tenant tailored to their circumstances and in line with current legislation to regain possession of the property as efficiently as possible whilst managing and escalating any associated risks.
  • Collaborate with Ligation Team and In House Solicitors to ensure that the legal service provided is robust, low risk and efficient.
Qualifications:
  • 3 GCSEs at grade C or above, including English and Maths
Knowledge/Experience:
  • Administrative and customer service experience

We offer a competitive salary and a range of benefits, including a competitive holiday allowance, death in service benefit, company pension scheme, enhanced maternity and paternity leave packages, and a flexible benefits package. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce.


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