Director of Platform Engineering

2 weeks ago

Watford, Hertfordshire, United Kingdom Vastbouw Full time
About the Role

We are seeking a strategic and innovative leader to head our platform engineering team. As the Head of Platform Engineering, you will be responsible for building and scaling our digital application platforms, aligning platform solutions with organisational objectives, and leading an IT application team focused on platforms such as ServiceNow, low-code workflow automation, and customer experience technologies.

Key Responsibilities
  • Build and lead a high-performing platform engineering team, focused on developing and optimising key application platforms.
  • Define and execute the platform strategy for digital services, ensuring the alignment of application solutions with business goals, including the automation of business processes.
  • Oversee the design, development, and implementation of scalable, reliable, and secure digital platforms to support customer-facing applications, shared service automation, and business process improvements.
  • Drive the adoption and optimisation of enterprise platforms such as ServiceNow and low-code tools (e.g., Microsoft Power Platform, PEGA, Axon Ivy, UIPath) to streamline workflow automation and service delivery.
  • Establish platform architecture best practices, ensuring systems are scalable, secure, and able to integrate with other digital and enterprise applications.
  • Ensure smooth operation of application platforms through effective monitoring, incident response, and continuous improvement processes, minimizing downtime and optimizing performance.
  • Build a culture of collaboration, innovation, and continuous improvement within the engineering team and key software vendors, fostering skills development and cross-functional teamwork.
  • Communicate platform engineering strategy, updates, and challenges to leadership and key stakeholders, ensuring alignment with broader organisational goals.
Requirements
  • Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
  • Proven experience in platform engineering, with a focus on customer engagement technologies (internal and external customer applications) and enterprise-level application platforms.
  • Strong leadership experience in building and managing teams with expertise in platforms such as ServiceNow, low-code workflow automation, and customer experience technologies.
  • Deep knowledge of digital platform architecture, microservices, API integrations, and automation technologies.
  • Excellent problem-solving skills, with a track record of delivering secure, scalable, and high-performing digital platforms.
Preferred Qualifications
  • Experience with customer engagement platforms such as AI chatbots (e.g., IBM Watson, Google Dialogflow, IPSoft), call center solutions, and online chat and eCommerce systems.
  • Experience implementing and optimising platforms like ServiceNow and low-code automation tools (e.g., Microsoft Power Platform, OutSystems, PEGA etc).
  • Familiarity with IT Service Management (ITSM) frameworks and process automation within shared service environments.
  • Knowledge of digital security best practices and compliance requirements for customer-facing and enterprise applications.
What We Offer
  • A competitive salary package.

We are an equal opportunities employer. At Ricoh, we embrace and respect the collective and unique talents, experience, and perspectives of all people. For all roles, we will judge each individual on their skills and ability before taking into account their history. However, some roles are subject to sensitive and restrictive information and, if successful, you may be required to undertake pre-employment vetting checks which include but are not limited to residency check, credit reference check, financial sanctions check and a DBS Check.

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