Complaints Review Officer Position

We are seeking a highly skilled Complaints Review Officer to join our team on a temporary assignment basis. This role will involve working closely with a Local Authority in Tower Hamlets to assist with the appointment of a Complaints Review Officer, on a 4-month contract, likely to be extended at the client's discretion.Key Responsibilities:Support the...

Who You Are You are a detail-oriented professional with experience in managing and responding to resident complaints. You possess strong communication skills and the ability to draft high-quality responses. You are proactive in identifying learning opportunities and collaborate effectively with services to mitigate cases from escalating further. The role...

Job Title: Complaints Case OfficerJob Summary: We are seeking a skilled Complaints Case Officer to join our team at Adecco. The successful candidate will be responsible for reviewing and responding to housing complaints, ensuring residents receive a fair and thorough review of their complaints at the point of escalating to Stage 2 of the complaints...

We are working closely with a Local Authority in a London borough to assist with the appointment of a Complaints Review Officer, on a 10-month contract, with the possibility of extension. Please submit your CV for immediate consideration.Key Responsibilities:Provide dedicated case management for adhoc complex cases, ensuring a clear audit of steps taken and...

About the Role:We are seeking a skilled Corporate Complaints and Improvement Officer to join our team at the Royal Borough of Kensington and Chelsea. As a key member of our Corporate Complaints, Learning and Improvement Team, you will play a vital role in improving customer service and ensuring that we meet the expectations of our residents.Key...

We are working closely with a Local Authority in London to assist with the appointment of a Principal Complaints Officer on a 3-month contract, which is highly likely to be extended at the client's discretion. Please submit your CV for immediate consideration.Rate of Pay: £265.00 - £348.00 per DayResponsibilities:To assess all types and stages of...

Job Summary:We are seeking a skilled Housing Needs Reviews Officer to join our team at CRA GROUP LIMITED. As a key member of our housing needs reviews team, you will play a vital role in ensuring overall team targets are achieved.Key Responsibilities:Investigate and respond to enquiries from Members/MPs and formal complaints, ensuring excellent customer...

Job Title: Complaints Review OfficerLocation: Whitechapel, London. The office is opposite Whitechapel Underground stationWorking Pattern: Monday to Friday, role is hybrid and requires being in the office 2 days a week, 3 days at homePay Rate: £23.48 per hour PAYE or £30.81 per hour UmbrellaWe are currently recruiting for a Complaints Officer on behalf of...

About the Role:We are seeking a skilled Corporate Complaints and Improvement Officer to join our team at the Royal Borough of Kensington and Chelsea. As a key member of our Corporate Complaints, Learning and Improvement Team, you will play a vital role in improving customer service and ensuring that we meet the expectations of our residents.Key...

UK Complaints ManagerAs a key member of the Bank of Ireland team, you will be responsible for managing and resolving customer complaints in a professional and efficient manner.Key Responsibilities:• Manage and investigate customer complaints• Collaborate with internal stakeholders to resolve issues• Develop and implement processes to improve customer...

Job Summary:We are seeking a skilled Complaints Resolution Specialist to join our team at CRA GROUP LIMITED. As a key member of our Customer Service Division, you will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman, and Housing Ombudsman cases. Your primary objective will be to ensure...

Job SummaryThe Triage and Research Officer is responsible for improving our customer's complaints and/or Data and Information request journey by ensuring that each enquiry is reviewed and allocated to the correct pathway for processing. Officers receive, record, and triage the request to determine their complexity, to review any history, identify any legal...

Senior Complaints OfficerWe are seeking a highly skilled and experienced Senior Complaints Officer to join our team at Tower Hamlets Partnership.This is an exciting opportunity to work in a dynamic and outcomes-based council, using digital innovation and partnership working to respond to the changing needs of our borough.The successful candidate will be...

About the Role:We are seeking a highly skilled and experienced Corporate Complaints Learning and Improvement Officer to join our team at the Royal Borough of Kensington and Chelsea. As a key member of our Corporate Complaints, Learning and Improvement Team, you will play a vital role in improving customer service and ensuring that we meet the expectations of...

Job SummaryVoxconsultants is seeking a highly skilled Data and Research Officer to join our team. As a key member of our complaints and information management team, you will be responsible for improving our customer's complaints and/or Data and Information request journey by ensuring that each enquiry is reviewed and allocated to the correct pathway for...

Company Overview:Adecco UK Limited is a leading employment agency, providing temporary and permanent recruitment services. We are currently recruiting for a Complaints Officer to support our public sector client in East London.Salary: £23.48 per hour (PAYE) or £30.81 per hour (Umbrella), reflecting the competitive market rate for this role in the...

Islington Council is seeking a highly skilled Complaints and Appeals Officer to join their team within Community Wealth Building.About the RoleThis challenging role involves investigating and responding to all levels of complaints, including LGO, and attending meetings on behalf of the council. The ideal candidate will have proven high levels of customer...

We are partnering with a Local Authority in Camden to fill a Housing Needs Reviews Caseworker role on a 3-month contract, which is highly likely to be extended at the client's discretion. Please submit your CV for consideration.Estimated Salary: £22.41 - £28.45 per hourResponsibilities and Duties:To improve services by investigating enquiries from...

Job Summary:We are seeking a skilled Complaints Resolution Specialist to join our team at CRA GROUP LIMITED. As a key member of our Customer Service Division, you will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman, and Housing Ombudsman cases.Key Responsibilities:Investigate and...

Job Summary:We are seeking a skilled Complaints Resolution Specialist to join our team at CRA GROUP LIMITED. As a key member of our Customer Service Division, you will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman, and Housing Ombudsman cases.Key Responsibilities:Investigate and...