Corporate Complaints Learning and Improvement Officer

3 weeks ago

London, Greater London, United Kingdom Royal Borough of Kensington and Chelsea Full time

About the Role:

We are seeking a highly skilled and experienced Corporate Complaints Learning and Improvement Officer to join our team at the Royal Borough of Kensington and Chelsea. As a key member of our Corporate Complaints, Learning and Improvement Team, you will play a vital role in improving customer service and ensuring that we meet the expectations of our residents.

Key Responsibilities:

  • Handling and resolving complaints from residents in a sensitive and understanding manner
  • Collaborating with services to improve the customer experience
  • Developing and reviewing policies for customer satisfaction
  • Maintaining the case management system and recording, reporting, and analysing complaints

Requirements:

  • Proven experience in complaint handling or dispute resolution
  • Excellent communication and interpersonal skills
  • Familiarity with Microsoft Word and Excel
  • Able to produce succinct and accurate reports

What We Offer:

A competitive salary, a high-quality pension scheme, and generous annual leave plus bank holidays. We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expect all staff to share this commitment.

How to Apply:

Please apply online explaining how you meet the requirements set out in the person specification and job description. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.

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