Customer Retention Specialist

15 hours ago


Lowestoft, Suffolk, United Kingdom Harrod UK Ltd Full time

Job Title: Customer Retention Specialist

We are looking for an experienced Customer Retention Specialist to join our team at Harrod UK Ltd. As a Customer Retention Specialist, you will be responsible for driving customer retention and growth through effective email marketing strategies and campaign execution.

About the Role:

  • Email Marketing Strategy: Develop and execute multi-channel CRM strategies, including email marketing campaigns and campaign execution, to drive customer retention and growth.
  • Campaign Performance: Own weekly and monthly email and customer segment performance reviews, interpreting data and insights to generate learnings for future activity.
  • Data Capture: Develop initiatives to ensure we are maximising data capture of potential customers (including the set-up of new pop-ups or data capture points across channels) and driving engagement and conversion from these sign ups.

What We Offer:

  • A competitive salary of £58,000 - £68,000 per annum.
  • The opportunity to work with a leading company in the industry.
  • Ongoing training and development to help you achieve your career goals.
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