Arrears Customer Support Specialist
2 days ago
About the Role
We are seeking a passionate and enthusiastic individual to join our Arrears Team as a Customer Support Specialist. In this role, you will provide support to customers who are in arrears, working closely with them to find suitable solutions that meet their needs.
Key Responsibilities
- To deliver excellent customer service, responding to customer queries and resolving issues in a timely and professional manner.
- To work collaboratively with other teams to ensure a smooth and efficient customer journey.
- To maintain accurate records of customer interactions and update systems accordingly.
- To contribute to the development of new processes and procedures to improve customer experience.
What You Need to Succeed
- A positive and empathetic approach to customer interactions.
- Excellent communication and interpersonal skills.
- The ability to work well under pressure and manage competing priorities.
- A strong desire to learn and develop new skills.
Benefits
- An estimated salary of £28,410 per annum.
- Enhanced maternity pay.
- Enhanced annual leave with additional special leave for Christmas Eve and New Year's Eve.
- A company pension scheme.
- Digital GP.
- Award winning wellbeing website.
- Employee Assistance Programme.
- Life assurance.
- Qualification loans.
- Professional subscription.
- Buy and sell annual leave.
- Discounts and cashback offers.
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