Financial Crime Operations Lead

4 days ago

London, Greater London, United Kingdom Investec Full time

Investec is a leading Specialist Bank serving clients in the UK and South Africa.

This role focuses on fraud controls and financial crime activities, supporting primarily retail clients holding Savings and Transactional Banking products with the Bank. A good understanding of the UK Payments systems and delivering an excellent client experience while considering risk is essential.

  1. The successful candidate will support the Head of Banking Operations in driving key Banking Operations initiatives and objectives.
  2. Capability Lead responsible for 1st line Financial Crime and Fraud Operations teams based within South Africa, ensuring they operate effectively and deliver a 1st class service.
  3. The role involves partnering with other teams across the bank to enhance processes and client experience, adhering to Investec policies and procedures.
  4. The ideal candidate will work closely with 2nd line Financial Crime and Fraud teams to ensure their rules minimize the impact on clients and remain within Operations capacity.
  5. Responsibilities include ensuring processes and procedures are within the banks risk appetite, working closely with 1st and 2nd line operations risk teams in identifying and closing gaps.
  6. The position requires enhancing QA processes to appropriately monitor Banking Operations fraud and fin crime activities.
  7. Incident Management in partnership with Vendor Management team on any Incidents impacting Banking Operations services or processes.
  8. Staying updated on the latest financial crime & fraud trends and typologies is crucial.
  9. The successful candidate will provide business approval for fraud or fin crime system rule changes that impact Operations and oversee associated change management.
  10. Supporting operations deep dives into complaints and errors, driving appropriate changes and enhancements to process and procedures.
  11. Maintaining industry and regulatory knowledge to provide expert knowledge and guidance to teams and act as SME for the wider business.
  12. Representing Operations at project and new product meetings to ensure our needs are appropriately represented and captured.
Required Skills and Qualifications:
  1. Industry & Regulatory Knowledge applicable to the role.
  2. Financial Crime, Fraud operations experience within a banking environment.
  3. Familiarity with key fraud/financial crime industry systems such as Actimize or SafeWatch.
  4. Previous experience leading a 1st line fraud or financial crime team within a Banking environment.
  5. In-depth knowledge of UK Retail Banking activities, products, and processes.
  6. A strong understanding of financial crime & fraud rules (card & non-card payments) and their impact on client experience.
  7. Understanding and following all relevant compliance considerations, including the regulatory environment and appropriate processes, procedures, and implications.
  8. Ability to identify relevant business risks and either close or escalate them accordingly.
  9. Knowledge of the banking environment in the UK.
  10. Willingness to travel.
Benefits:
  • Estimated salary range: £60,000 - £90,000 per annum, depending on experience
  • Wellbeing benefits, including Wellbeing Subsidy, Corporate Gym Membership, Virtual GP, Peppy Health App, Optional Private Medical & Dental Insurance
  • Non-contributory Pension & Discretionary Bonus
  • Life Assurance, Critical Illness & Income Protection
  • Season Ticket Loan & Electric Vehicle Scheme

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