Financial Crime and Fraud Operations Manager

4 weeks ago

London, Greater London, United Kingdom Investec Full time

About the Role

We are seeking a highly skilled and experienced Financial Crime and Fraud Operations Manager to join our team at Investec. As a key member of our operations team, you will be responsible for leading our first-line fraud and financial crime operations teams in South Africa, ensuring they operate effectively and deliver a first-class service to our clients.

Key Responsibilities

  • Support the Head of Banking Operations in delivering key banking operations initiatives and objectives.
  • Partner with other teams across the bank to deliver enhancements to processes and client experience, ensuring they adhere to Investec policies and procedures.
  • Work closely with second-line financial crime and fraud teams to ensure their rules minimize the impact on clients and remain within operations capacity.
  • Responsible for ensuring processes and procedures are within the bank's risk appetite, working closely with first- and second-line operations risk teams in identifying and closing gaps.
  • Enhance QA processes to appropriately monitor banking operations fraud and financial crime activities.
  • Set team OKRs and KPIs.
  • Incident management in partnership with the vendor management team on any incidents impacting banking operations services or processes.
  • Stay updated on the latest financial crime and fraud trends and typologies.
  • Provide mentorship and guidance to SA-based team leaders.
  • Provide business approval for fraud or financial crime system rule changes that impact operations and oversee associated change management.
  • Represent operations at various internal forums.
  • Support operations deep dives into complaints and errors, driving appropriate changes and enhancements to processes and procedures.
  • Maintain own industry and regulatory knowledge to provide expert knowledge and guidance to teams and act as SME for the wider business.
  • Represent operations at project and new product meetings to ensure our needs are appropriately represented and captured.

About You

We are looking for a candidate with industry and regulatory knowledge, financial crime and fraud operations experience within a banking environment, and a strong client service ethos. Previous people leadership experience and familiarity with key fraud/financial crime industry systems such as Actimize or SafeWatch are also essential. In-depth knowledge of UK retail banking activities, products, and processes, as well as strong understanding of financial crime and fraud rules and their impact on client experience, are also required.

What We Offer

At Investec, we offer a range of wellbeing benefits, including wellbeing subsidies, corporate gym membership, virtual GP, and optional private medical and dental insurance. We also offer a non-contributory pension, discretionary bonus, life assurance, critical illness, and income protection. Our culture is built on a sense of belonging and inclusion, creating an environment where everyone is free to be themselves and drive innovation, creativity, and business performance.

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