Care Coordinator/Scheduler
3 weeks ago
About the Role:
We are seeking a highly organized and detail-oriented Care Coordinator/Scheduler to join our team at Home Instead. As a Care Coordinator/Scheduler, you will play a crucial role in managing and coordinating the delivery of high-quality care services to our clients.
Key Responsibilities:
- Scheduling and coordinating care visits for clients, ensuring staff are allocated effectively and efficiently.
- Liaising with clients, families, and care staff to confirm appointment details and resolve any issues or changes.
- Monitoring and maintaining accurate records of care visits, client preferences, and staffing schedules.
- Managing the availability of staff and resolving any staffing conflicts or gaps.
- Ensuring that all services are delivered in accordance with care plans and relevant guidelines.
- Providing support and guidance to care staff, offering assistance as needed.
- Adhering to all policies and procedures to ensure compliance with health and safety and safeguarding standards.
Essential Criteria:
- Previous experience in a Care Coordinator or Scheduling role within the health and social care sector.
- NVQ Level 3 in Health and Social Care (or equivalent qualification).
- Strong organizational and time-management skills.
- Excellent communication skills, with the ability to liaise effectively with clients, families, and colleagues.
- Ability to manage a busy workload and adapt to changing priorities.
- A passion for delivering high-quality care and support to those in need.
Desirable Criteria:
- Experience using scheduling and care management software.
- Knowledge of local community services and support systems.
What We Offer:
A competitive salary of £27,000, plus additional pay when on call. A friendly and relaxed company culture, with a supportive office and regular team activities. A wellness program, including access to healthcare and counselling, and exclusive discounts at high street stores and supermarkets.
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