Senior ServiceNow Developer
3 weeks ago
Senior ServiceNow Developer - Manchester/Hybrid - £409 p/d - 6 months
Overall Experience:
- 4-8 years of overall experience, with 2-3 years of ServiceNow experience.
- Experience in development, integration, implementing, and customizing ServiceNow.
- Responsible for implementing ServiceNow ITOM suite: Asset, CMDB, Discovery, Service Mapping, and Event Management.
- Experience in programming and Object-Oriented Programming (OOP).
- Strong understanding of the ServiceNow platform and CMDB concepts.
- Work on implementation, operation, and maintenance of one or more major CMDB products.
- Work on asset/CI discovery tools, both agent-based and agentless.
- Maintain the configuration management database (CMDB) and related system documentation, implementing approved changes to CMDB structure including attributes and relationships.
- Plan, schedule, and perform independent audits on the CMDB, comparing contents with the IT infrastructure.
- Collaborate with the customer to ensure requirements are met and ensure CMDB integrity.
- Produce and publish management reports from CMDB.
- Provide executive support to the Configuration Management Board, including scheduling meetings, developing agendas, assisting project managers who are on the agenda, and assisting the Chair.
- Install, maintain, and troubleshoot problems related to Configuration Control Board action items/issues.
- Collaborate with the team to create and implement the configuration management plan.
- Identify complex problems, review related information, develop and evaluate options, and implement solutions; ability to monitor self and others to make improvements or take corrective action.
- Identify and maintain all assets and features associated with the configuration items (CIs).
- Conduct configuration audits, correct issues as required, and identify process improvement opportunities.
- Ensure the accuracy of CIs within the database.
- Implementation of CMDB and related rules as well as integration with CI discovery tools.
- Know-how of ITOM - Discovery, Service Mapping.
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