Quality Assurance Administrative Assistant
2 weeks ago
We are seeking a highly organized and detail-oriented Administrative Assistant to join our Quality Assurance team at First Central Insurance Management Ltd. As an Administrative Assistant - Quality Assurance, you will play a crucial role in supporting the team in maintaining and enhancing our technical platforms, as well as carrying out administrative tasks and assisting in various processes to ensure the smooth operation of the department.
Key Responsibilities- Maintain and update QA documentation, including procedures, reports, records, key performance trackers, and monthly activity trackers.
- Organize and file documents to ensure easy access and retrieval as needed.
- Assist in the creation and distribution of quality-related materials such as manuals, guidelines, and training documents.
- Schedule and support meetings, appointments, and conferences for the QA team.
- Serve as a point of contact for internal and external stakeholders regarding QA matters, including efficient management of the QA mailbox, triaging, and directing mail to the relevant person/team.
- Liaise with other departments to gather information and facilitate communication as required.
- Assist in the analysis of quality-related data and prepare reports for review by the QA team.
- Ensure the integrity and confidentiality of sensitive information at all times.
- Support with the recruitment process as required.
- Collaborate with the QA team to identify areas for process improvement and assist in the implementation of new procedures/systems.
- Help to create MI packs and circulate to business.
- Support the Procedural Analyst in maintaining documentation and control testing.
- Support maintenance of the department risk registers and key controls.
- Comply with the requirements and act in accordance with the Group Code of Conduct and Fitness and Propriety policies at all times.
- Ensure compliance with Company Policies, Values, and guidelines and other relevant standards/regulations at all times.
- Proven experience as an administrative assistant or in a similar role, preferably in a QA environment.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software.
- Familiarity with QA concepts and practices is desirable.
- Strong communication and organizational skills, with the ability to multitask and work under pressure.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Flexibility and adaptability, with a willingness to learn and develop skills and knowledge.
- A competitive salary of up to £25,000, depending on experience.
- A hybrid working arrangement, with 4 days from home and 1 day in the office after training.
- A fully supportive team environment, with opportunities for professional development and growth.
- A fun, vibrant, and busy place to work, with a range of benefits and perks.
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