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Payroll Operations and Transformation Director

2 months ago

Rubery, Birmingham, United Kingdom Zellis Full time
About the Role

As a Payroll Operations Manager at Zellis, you will lead a team of payroll and operational experts responsible for maximizing the effectiveness and efficiency of the team. You will own the delivery of a first-class and high-quality service to clients, driving accurate and timely management of payroll, case management, team efficiencies, and communications.

Key Responsibilities
  • Organize and resource plan the team on a quarterly basis.
  • Track work allocation and reassign any overdue tasks.
  • Monitor controls and regular auditing to ensure completeness.
  • Ensure the quality of service delivered to customers, monitoring customer NPS and implementing strategies for improvement.
  • Monitor and deliver SLAs and KPIs.
  • Attend customer service review meetings.
  • Be the final escalation point for customer queries, dealing with incidents and providing regular updates.
  • Drive a people-led culture of development and performance, supporting and developing colleagues to achieve their career goals and objectives.
  • Support new business implementations.
Requirements
  • 5+ years in a Payroll Leadership/Management role.
  • Succession planning and development experience.
  • Process optimization knowledge and experience.
  • Ability to demonstrate and deliver continual service improvement.
  • Good knowledge and experience of HR practices.
  • Experience of managing complex and high-volume teams, performance management, and objective setting.
About You
  • An effective communicator (verbal and written) at all levels for both internal and external stakeholders.
  • Ability to multitask, deal with complexity, and conflicting priorities/projects/deals at the same time.
  • Outstanding customer service skills with the capability to engage with stakeholders at different levels.
  • Accomplished at working effectively across teams in a matrixed operating model, with ability to proactively plan resource.
Benefits and Culture

Zellis creates market-leading HR & Payroll products and services to power exceptional employee experiences. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers, and 30% of the top universities in the UK & Ireland as customers. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organization.