Operations Director

We're currently recruiting a dedicated Operations Director (Hay C) to help ensure the smooth running of the operations in a major High Street brand on a full time basis, contracted to 40 hours per week.As a Operations Director (Hay C), you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
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Could you bring your spark to a major High Street brand? Here's what you need to know before applying:Overall Purpose of the RoleDevelop and lead a team of managers within a geographical region to provide exceptional service to our clients and customers. Manage client and contractual relationships in a commercially positive manner ensuring compliance and adherence with company policies. Demonstrate strong commercial and personal leadership to your direct reports and leadership teams, exhibiting behaviours appropriate to your role, in line with the One Compass vision, values and overall business strategy.Our ideal Operations Director (Hay C) will:

Promote a positive, inclusive safety culture and ensure operations are in accordance with company and client Health & Safety procedures at all times

Monitor and review HSE incidents and deploy appropriate corrective and preventative actions in all sites under their control.

Deliver operational performance in line with budgeted expectations for the region by leading, tracking performance and coaching Site General Managers in delivery of their own financial targets

Review unit and contract performance, identify improvements and ensure contract compliance to exceed client expectations

Challenge and continually review labour structures and ratios, harnessing the opportunities presented by a digital workforce management system

Objectively challenge all areas of the regional P&L, liaising closely with Finance and other teams in order to drive commercial excellence

Development of powerful, collaborative strategic client relationships 

Stay close 

Communicate our strategic aims to all our team in a compelling and inclusive way that is drives our business forward, harnessing new technology, ever greater efficiency and with innovation to the fore

Develop and maintain collaborative relationships with all our internal and external stakeholders ensuring that solutions to operational challenges and opportunities are collaborative in nature and lead to favourable outcomes

Provide operational insight alongside strategic marketing plans to grow sales and deliver customer satisfaction; demonstrate an eye for opportunity and a commitment to seize upon new commercial opportunities and the ability to delight our customers and clients

Align to all central functions’ personnel, build strong internal networks and leverage Compass scale in order to enhance existing service offers, drive service initiatives and deploy innovative new solutions

Review, implement and action client and customer surveys, staying close to clients and always listening to the voice of the customer

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.Job Reference: com/0811/(phone number removed)/(phone number removed)/R/WJCompass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive?because diversity is our strength