Claims Team Lead

6 days ago


Milton Keynes, Milton Keynes, United Kingdom MBA Full time
About the Role

We are seeking an experienced Claims Team Manager to join our team at MBA, a global leader in claims management. As a Claims Team Manager, you will play a crucial role in leading a team of claims handlers to manage and settle travel-based claims efficiently and professionally.

Your Key Responsibilities
  • Manage a diverse range of claims, including employers liability and public liability, ensuring swift settlements within service level agreements.
  • Lead by example, mentoring and training your team on policy cover information, ensuring it is relayed with professionalism and courtesy.
  • Maintain impeccable standards of customer service within your team, demonstrating exceptional organisational skills and flexibility to adapt to changing priorities.
About You

We are looking for an experienced leader with a passion for developing high-performing teams. You will have a strong knowledge of insurance principles and the claims process, with exceptional customer service ethics and strong problem-solving skills.

You will be resilient, handling challenges with a cool head and methodical approach. Due to the nature of our work, any employment offer will be conditional until completion of a satisfactory DBS check.

About Us

We are a global leader in claims management, with a strong culture of innovation, technology, and exceptional customer service. We provide tailored solutions to clients across numerous industries, with a robust global infrastructure and an extensive network of professionals.

We offer a range of benefits, including 25 days annual leave, flexible bank holidays, funding for insurance qualifications, and a comprehensive employee assistance programme.


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