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Claims Team Lead

2 months ago

Milton Keynes, Milton Keynes, United Kingdom MBA Full time
About the Role

We are seeking an experienced Claims Team Manager to join our team at MBA. As a Claims Team Manager, you will play a crucial role in leading a team of claims handlers to manage and settle a variety of travel-based claims professionally and efficiently.

Key Responsibilities
  • Claims Management: Manage a diverse range of claims, including employers liability and public liability, ensuring swift settlements within service level agreements.
  • Team Leadership: Mentor and train your team on policy cover information, ensuring it is relayed with professionalism and courtesy.
  • Customer Service: Maintain impeccable standards of customer service within your team.
  • Organisational Skills: Demonstrate exceptional organisational skills and flexibility to adapt to changing priorities.
About You

You are an experienced leader, preferably with a claims or insurance background and a passion for developing high-performing teams. You possess:

  • Experience in team leadership
  • Strong knowledge of insurance principles and the claims process
  • Exceptional customer service ethics
  • Strong problem-solving skills
  • Great organisational skills
  • Flexibility in your approach
About Us

We are a global leader in claims management with a strong culture of innovation, technology, and exceptional customer service. With a robust global infrastructure and an extensive network of professionals, we provide tailored solutions to clients across numerous industries.

What We Offer
  • 25 days annual leave plus birthday off
  • Flexible bank holidays
  • Funding for Insurance Qualifications
  • Life Assurance, 4 times your basic salary
  • Dental Plan
  • Cash Plan
  • Employee Assistance Programme
  • Paid overtime (if authorised)
  • 5% pension contribution
  • Season ticket benefits