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Claims Team Lead
2 months ago
About the Role
We are seeking an experienced Claims Team Manager to join our team at Matt Burton. As a world-class insurance and claims management company, we are looking for an exceptional individual to fill this role, who can provide strong leadership and industry expertise to guide our claims handlers.
Your Key Responsibilities
- Manage a diverse range of claims, from cancellations and medical emergencies to damage waivers on hire vehicles, ensuring swift settlements within service level agreements.
- Thoroughly audit specific claims information to ensure accuracy and efficiency.
- Mentor and train your team on policy cover information, ensuring it is relayed with professionalism and courtesy.
- Maintain impeccable standards of customer service within your team, providing exceptional support to our clients.
- Demonstrate exceptional organisational skills and flexibility to adapt to changing priorities, ensuring seamless day-to-day operations.
About You
We are looking for an experienced leader, preferably with a claims or insurance background and a passion for developing high-performing teams. You will possess:
- Experience in team leadership, with a proven track record of success.
- Strong knowledge of insurance principles and the claims process, with the ability to apply this expertise in a fast-paced environment.
- Exceptional customer service ethics, with a focus on delivering outstanding support to our clients.
- Strong problem-solving skills, with the ability to think critically and make informed decisions.
- Great organisational skills, with the ability to prioritise tasks and manage multiple projects simultaneously.
