Network Systems Support Specialist

4 weeks ago

London, Greater London, United Kingdom Cisco Full time

At Cisco Meraki, we invite enthusiastic professionals to take on a challenging role as part of our Summer 2025 Network Support Internship programme.

We make setting up, managing, and maintaining network infrastructure easier than ever before. Our team enables connectivity everywhere, from cafes and universities to global hospitality groups operating thousands of sites.

Intern Program Overview:

As a Network Support Intern, you will contribute to resolving cases that cover the entire Meraki product line, including wireless access points, security appliances, switches, and Systems Manager applications. Through your work, you will help our customers do more things, more easily than ever before.

Our UK-based paid Internship Programme runs for 12 weeks between June and August 2025, providing a steep learning curve within a fun and real-world working environment. You will gain a deeper understanding of networking, develop strong problem-solving skills, and become proficient in customer support.

You will be matched with a committed mentor, who will provide feedback and guidance throughout the duration of the program. Your mentor will also help with introductions to other team members, induction of tools and processes, and provide a smooth integration into Meraki life.

Responsibilities:

  • Research and resolve issues reported by Meraki customers and partners
  • Assist with lab testing work as needed for Meraki products
  • Identify, reproduce, and document bugs
  • Complete a Network Project and present your work to your peers and leaders

Qualifications:

  • Your degree studies should be set to complete in Spring 2026
  • Studies in Networking and Systems Administration, Computer Information Technology, Network Technologies, Computer Science, or a related subject area with a University/College or Accredited Course
  • You have a detailed understanding of networking principles, e.g., ability to explain the functions of and differences among the link, network, transport, and application layers
  • Exhibit an empathetic approach towards assisting customers: problem-deciphering/solving, explaining, and resolution
  • Be naturally resourceful, imaginative, and creative whilst retaining excellent attention to detail
  • Be able to interconnect with others: converse and convey through your excellent social skills

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case-by-case basis, qualified applicants with arrest and conviction records.

At Cisco Meraki, we're challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We're building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.

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