Network Systems Specialist
3 days ago
We are seeking a highly skilled Network Systems Specialist to join our team at Hamilton Barnes, a leading IT MSP and consultancy in London. As a key member of our technical team, you will be responsible for handling systems maintenance for multiple clients and serving as an escalation point for 3rd Line Support tickets.
About the Role:
The successful candidate will have a strong background in corporate 3rd line networking support and excellent customer service skills, including stakeholder interactions. They will also have experience in creating quality support documentation and knowledge of support best practices and procedures.
Key Responsibilities:
* Identify improvements in networking systems and infrastructure (40%)
* Monitor production networks and infrastructure comprehensively (30%)* Perform hardware and firmware upgrades for networking infrastructure (20%)* Write and implement Requests for Change (RFCs) (10%)* Support and train team members (5%)
Benefits:
* Annual bonus
* Pension scheme with up to 4% employer match
* Extra day off on your birthday
* Ongoing training and certification support
* AXA Private Health Insurance, including dental, optical, and mental health coverage
* Discount program via Perkbox
* Enhanced sick pay
* Employee Assistance Program with Health Assured
* Season Ticket Loan and Cycle to Work Scheme
* Regular team events and office refreshments
Salary: £55,000-£65,000 per annum.
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