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Senior Care Operations Manager

4 weeks ago

StratforduponAvon, Warwickshire, United Kingdom Helping Hands Full time

About Helping Hands

We're the nation's most widely rated home care provider, endorsed as a Centre of Excellence by Skills for Care. Our mission is to support adults of all ages to maintain their independence and stay in the place they know and love.

Main Responsibilities

  • Manage the day-to-day operations of the branch to ensure efficiency, profitability, and high-quality care for customers.
  • Hold the CQC/CIW registration for the branch and ensure compliance with CQC/CIW guidelines.
  • Recruit and develop a team of carers, maintaining and growing numbers to meet customer needs.
  • Identify new business opportunities and contribute to the commercial growth of the branch.
  • Regularly review branch operations to ensure customer needs are met and policies are implemented effectively.
  • Support staff and carers with training and development.

About You

To succeed in this role, you'll need a level 5 NVQ in Management in care or be willing to work towards achieving this. You'll also require knowledge of regulatory requirements and best practice in line with CQC/CIW guidance, as well as experience in the care sector at management level. A full UK driving licence and access to your own vehicle are also essential.

Benefits

  • Career progression opportunities
  • 23 days annual leave, rising to 25 after 2 years of service
  • Blue Light Card offering discounts from businesses and services
  • Access to our employee assistance programme
  • Support to complete nationally recognised qualifications
  • Refer a friend scheme
  • Bonus scheme
  • Annual salary review

Helping Hands is committed to promoting a diverse and inclusive workforce, creating a comfortable working environment for all staff. All applications will be treated fairly in line with our Equality and Diversity Policy.