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Director of Contract Management
2 months ago
As a key member of our team, you will be responsible for overseeing and managing contracts, proposals, and other designated processes for assigned customers. Your primary goal will be to ensure the efficient production of accurate and timely proposals, contracts, change orders, and pricing.
Key Responsibilities- Provide expert review and guidance for the production of Proposal/Contracts Group deliverables, such as proposals, contracts, and change orders.
- Develop relationships with assigned customers and ensure high-quality deliverables and customer service by overseeing the accurate and timely production of information to customers regarding contracts, change orders, and pricing.
- Develop and negotiate change orders and drive the change order process to maximize profit on each contract and ensure timely revenue recognition.
- Act as a key customer interface for assigned customers, ensuring consistency in approach, metric, and format, and serve as an escalation point to resolve any issues.
- Contribute to discussions on the implementation of Contracts and Proposals strategy on a global basis.
- Ensure team follow global processes to deliver a quality product to customers.
- Develop and implement processes with a primary focus on increasing customer satisfaction and creating efficiencies while maintaining consistency among all teams.
- Provide direction and strategy on projects and initiatives with minimal oversight.
- Maintain a focus on attainment of all corporate goals, including revenue, sales, and employee retention, and implement strategies to achieve those goals.
- Negotiate contractual documents, in consultation with Legal and/or Finance, as required.
- Provide regular updates to management regarding pending Contracts deliverables.
- Participate in bid defense, customer meetings, and on task forces.
- Provide advice, support, and guidance as needed and serve as a mentor to colleagues.
- Bachelor's Degree in Life Science, Business Management, or related field, and 12 years of experience in Contracts or Proposals, or equivalent combination of education, training, and experience.
- Knowledge of CRO Industry.
- Excellent knowledge of Microsoft Excel, Word, and understanding of costing models.
- Excellent knowledge of contract, proposals, and budget processes and ability to interpret budgets and protocols.
- Possess strong analytical skills and excellent verbal and written communication skills.
- Ability to establish and maintain effective working relationships with coworkers, managers, and customers.
IQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world.
