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Customer Service Representative

2 months ago

Plymouth, Plymouth, United Kingdom Halfords Full time
{"title": "Customer Service Representative", "content": "

Are you passionate about delivering exceptional customer experiences? We're looking for a skilled Customer Service Representative to join our team at Halfords, the UK's leading retailer of motoring and cycling products and services.

As a Customer Service Representative, you'll be the face of our brand, providing top-notch service to our customers in-store and on the phone. You'll be responsible for answering customer queries, resolving issues, and providing solutions that meet their needs.

We're looking for someone with excellent communication skills, a proactive approach to problem-solving, and a passion for delivering exceptional customer experiences. If you're a people person with a knack for building strong relationships, we'd love to hear from you.

As a valued member of our team, you'll enjoy a range of benefits, including:

  • 25% off most of our products in Halfords Retail stores and online
  • Amazing discounts of up to 50% on your garage bills at Halfords Autocentre
  • Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
  • At least 25% colleague discount at Tredz
  • Life Assurance
  • Uniform
  • Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants, and more
  • Employee assistance programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
  • Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
  • Option to join our Sharesave scheme: save to purchase shares at a 20% discount
  • Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
  • Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services

To be successful in this role, you'll need:

  • Experience of delivering great customer service, ideally in a retail sales environment
  • A proactive approach to helping customers and understanding their needs
  • Availability to work on a rota basis, including weekends

We're an exciting chapter in our company's history, rapidly growing our business with a focus on motoring services and electric mobility. We're committed to investing in our colleagues' skills and development, so whatever career path you want to follow, we have the support to help you make your ambitions a reality.

", "benefits": "
  • 25% off most of our products in Halfords Retail stores and online
  • Amazing discounts of up to 50% on your garage bills at Halfords Autocentre
  • Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
  • At least 25% colleague discount at Tredz
  • Life Assurance
  • Uniform
  • Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants, and more
  • Employee assistance programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
  • Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
  • Option to join our Sharesave scheme: save to purchase shares at a 20% discount
  • Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
  • Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services
", "requirements": "
  • Experience of delivering great customer service, ideally in a retail sales environment
  • A proactive approach to helping customers and understanding their needs
  • Availability to work on a rota basis, including weekends
", "company": "Halfords"}