Contract IT Technical Specialist
2 weeks ago
About Our Client
">A major retail client is seeking an experienced Contract IT Support Analyst to join their team on an initial 6-month contract. This is a hybrid working role, requiring 3 days on-site and 2 days remote per week.
">The Role
">As the Contract IT Support Analyst, you will report directly to the IT Support Manager and serve as the primary point of contact for business users reporting IT issues or requesting IT services.
">Key Responsibilities">- Triage and resolve IT issues in a timely manner.
- Analyze incoming tickets for priority, scope, and recurrence.
- Identify user training needs.
Technical Requirements
">- First-time fixes for standard IT issues and requests.
Quality Standards
">- Accurate issue recording in the IT ServiceDesk system.
- Maintenance of accurate Asset registers.
Essential Skills and Experience
">- Previous IT support experience.
- Remote troubleshooting expertise.
- Office 365 proficiency.
- Active Directory familiarity.
- Group Policy knowledge.
- Windows 7-10 proficiency.
- Password reset capabilities.
- User setup skills.
Terms and Salary
">£250 per day, 3-month term.
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