IT Support Specialist
1 day ago
As an IT Support Apprentice at Tata Consultancy Services, you will be responsible for providing second line support in relation to incidents and service requests, adhering to ITIL processes. This role involves working with Commercial Off The Shelf (COTS), bespoke developed systems and Software as a Service (SaaS).
Key Responsibilities:
- Provide second line support in relation to incidents and service requests.
- Participate in an on-call rota service to provide out of hours support where necessary.
- Supporting Microsoft Office products 2007 – 2016, Office 365.
- Working with commercial off-the-shelf software and custom-built systems.
- Production and maintenance of technical and procedural documentation.
- Ensure that incidents and service requests are being correctly prioritized and resolved within SLA's.
- Deployment of hardware and software.
- Execution of scheduled monitoring checks.
- Provide advice and resolution on the correct use of supported systems.
What We Offer
- A competitive salary of £25,000 per annum.
- The opportunity to work with cutting-edge technology and innovative companies.
- Ongoing training and development opportunities.
- A dynamic and supportive team environment.
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