Digital Transformation Specialist
3 weeks ago
Salary: £28,000 - £30,000 per annum
We are seeking an experienced Technical Solutions Coordinator to join our team. As a key member of our digital support team, you will be responsible for delivering exceptional customer experiences.
Key Responsibilities:
- Providing technical support and guidance to customers over the phone
- Assisting clients with resolving issues or concerns related to their digital products
- Implementing digital solutions and ensuring seamless customer experience
- Creating how-to guides and videos to enhance customer knowledge
- Courtesy calls to customers to ensure all is running well
- Reporting on product performance and identifying areas for improvement
- Preparing quotes and upselling additional products where needed
Benefits:
- 21 days holiday + 4 wellbeing days + 8 bank holidays
- Free parking
- Quarterly staff events with reward schemes
This is an exciting opportunity to join a progressive company that values its staff and rewards success and hard work. If you have a strong technical and customer service background, we encourage you to apply.
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