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Head of Customer Engagement

2 months ago

Birmingham, Birmingham, United Kingdom Informed Recruitment Limited Full time
Unlock New Opportunities as a Head of Member Services

Informed Recruitment Limited is partnering with a Social Enterprise to bolster their customer service provision. We are seeking an experienced professional to secure new customers for a consortium offering procurement solutions and services.

About the Role

This is an exciting opportunity to join a dynamic organization and contribute to its growth. As a Head of Member Services, you will be responsible for marketing the service and products to new and existing customers in the West Midlands, generating growth and revenue.

Key Responsibilities
  • Develop and execute a marketing strategy to promote the service and products to new and existing customers
  • Build and maintain relationships with key stakeholders, including procurement professionals and business leaders
  • Identify and pursue new business opportunities, leveraging your expertise in procurement solutions and services
  • Collaborate with the sales team to develop and implement sales strategies
  • Monitor and analyze market trends, competitor activity, and customer needs to inform business decisions
Requirements
  • Proven track record in business development, account management, or customer service management
  • Strong understanding of procurement solutions and services, including group procurement, economies of scale, and preferential offers
  • Excellent communication and interpersonal skills, with the ability to build relationships with diverse stakeholders
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
What We Offer

Informed Recruitment Limited is committed to providing a competitive salary, car allowance, life assurance, healthcare, and benefits package. This is an exciting opportunity to join a dynamic organization and contribute to its growth.