Technical Support Specialist
4 weeks ago
Helpdesk Support Technician
Offering a competitive salary and great benefits package, our client is seeking a Helpdesk Support Technician to provide technical support to internal users.
As a Helpdesk Support Technician, you will be responsible for providing 1st and 2nd line technical support to our internal users, ensuring that their technical issues are resolved efficiently and effectively.
Key Responsibilities:
- Provide technical support to internal users via phone, email, and in-person
- Resolve technical issues in a timely and professional manner
- Collaborate with internal teams to resolve complex technical issues
- Document and track technical issues and resolutions
Requirements:
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Strong technical skills and knowledge of IT systems
- Experience working in a helpdesk or technical support role
About the Company:
Our client is an established giftware company based in Ripon, North Yorkshire. They are committed to providing excellent customer service and are seeking a Helpdesk Support Technician to join their team.
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