IT Support Specialist
5 days ago
Job Summary:
Hawk 3 Talent Solutions is seeking an experienced IT Support Specialist to join their team. The ideal candidate will have excellent knowledge of Microsoft desktop systems and applications, as well as experience with Active Directory and TCP/IP.
Key Responsibilities:
- Administer the helpdesk system, ensuring calls are assigned within agreed timescales, to the correct personnel, and actioned appropriately.
- Ensure the IT inventory is accurate.
- Be responsible for IT stock and equipment, including its storage and disposal.
- Administer IT systems such as AV, Security Awareness Training, Door Access, AD, etc.
- Procure IT supplies and peripherals.
- Produce performance reports for clients.
- Provide technical support for users.
- Document IT systems and processes.
- Provide advice and support to other IT team members.
- Provide advice and support to other business areas and staff.
- Excellent knowledge of Microsoft desktop systems and applications.
- Knowledge of Active Directory and TCP/IP, switching, routing, SMTP, proxy servers, DHCP, and DNS.
- Knowledge of IT hardware and peripherals and anti-virus software.
- Knowledge of Spiceworks Helpdesk, Sage200 FMS, Cisco, Helpdesk/call logging systems, and VM Ware.
Hawk 3 Talent Solutions is a leading recruitment agency specializing in IT and technical roles. We are committed to providing exceptional service to our clients and candidates.
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