IT Service Delivery Manager

19 hours ago


Fareham, Hampshire, United Kingdom Morris Sinclair Recruitment Full time
Company Overview: Our client is an award-winning IT service provider established for over 18 years, delivering business IT, telecommunications, connectivity and security solutions across the UK. With a strong focus on best-in-class customer service, they pride themselves on delivering exceptional support to their clients.

Job Description: We are looking for a Senior Support Engineer to join our team, who will lead the support of customers' solutions from small office-based hardware deployments to enterprise business solutions across multiple cloud-hosted environments. The successful candidate will have a strong service desk background, great all-round knowledge of technologies, excellent problem-solving skills, and the ability to manage multiple tasks efficiently whilst maintaining communication with customers. They will also be experienced in both Linux and Windows operating environments, with a good understanding of networking fundamentals (routing, switching, VLANs, IPSec and firewalling).

The salary for this role is £50,000 - £65,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits, including 1 day / week remote working, cycle-to-work scheme, and employee well-being support. We also provide full training and opportunities for career progression.

As a Senior Support Engineer, you will be responsible for providing technical assistance with the planning and implementation of internal and customer IT projects. You will also create and maintain documentation for technical procedures, configurations and solutions. Additionally, you will collaborate with and mentor junior members of the service desk team, providing escalation, sharing knowledge and driving standards.

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