Senior Facilities Manager

2 days ago

Derby, Derby, United Kingdom Integral UK Ltd Full time

About the Role

The Senior Facilities Manager is a key member of our team at Integral UK Ltd, responsible for managing all aspects of facilities service delivery within their designated geographical area.

Key Responsibilities

  • Client/Stakeholder Management
    • Connect to key stakeholders at the site and gain buy-in when appropriate and communicate issues, actions and results in real-time to the right stakeholder
    • Ensure the continual implementation of Best Practice across portfolio of sites.
    • Communicate and interact at all levels modulates content and ways of communicating accordingly
    • Responsibility for meeting KPI's and SLA's defined within the contract
    • Understand that client and JLL objectives need to be compatible, deliver to the client operationally and financially, whilst ensuring JLL financial interests are protected
  • Operations Management
    • Ensure high levels of service are continually delivered by Service Partners and in-house team
    • Monitors array of metrics and manages site to ensure proper optimal operations
    • Integrates service delivery by connecting everything related to the building experience
    • Hold Landlords accountable, ensuring that terms of lease are being provided to client external maintenance, central plant management.
    • Detailed knowledge of MSA & escalate scope changes / scope creep with potential to impact to MSA
  • Procurement & Vendor Management
    • Manage and take responsibility for all vendor contracts within areas of geographical responsibility. This includes but is not limited to; Cleaning, Catering, M&E, Landscaping and Security.
    • Ensure that contracted resources deliver to expected standards, providing value for money and best in class service where possible. Manage Supply Partner spend to ensure budgets are adhered to, monitor performance as per agreed KPIs and ensure a strong relationship is built and maintained with Vendor Partners.
    • Develop a close working relationship with all of the vendors under his/her control to ensure that they fully understand the Client culture and are made to feel part of the team delivering a high quality service
    • Proactively involved in ensuring that services are reviewed and refinements made to enhance these services.
  • Financial Management
    • Manage processing and controlling of purchase orders, invoices and work orders.
    • Approve purchases of supplies and equipment for use at managed office buildings
    • Work with the Financial Manager to prepare the final budget documentation / plans and administers the works to ensure budget compliance
  • People Management
    • The FM is responsible for the management, supervision, and professional development of all direct reports
    • Establish written goals and objectives for employees directly reporting to the role of FM. Conduct periodic formal and informal performance evaluations via the IPMP System. Develop training program and career path for property employees. Assure succession planning is in place for all team members.
  • Health & Safety Management
    • Ensure that all defined services are completed in accordance with all operating procedures, statutory requirements, and within the client procedures, guidelines and country legal requirements for Health and safety.
    • Updating and maintaining official safety documents, liaise with government authorities

Requirements

  • Excellent people skills and ability to interact with a wide range of client staff and demands
  • Able to communicate strong in local language and on extended "English" language level
  • Strong PC literacy and proven ability to manage daily activities using various systems
  • Knowledge of quality management and KPI measurement
  • Knowledge of vendor management for specialized services
  • Proven capacity to understand and interpret commercial contracts and relevant terms
  • Budget management and financial analysis skills
  • Move and relocation management and delivery
  • Previous experience within facility management
  • Tertiary qualification in facilities management, building, business or other related field &/or 3-5 years' experience in facilities, property management, hospitality or related field (desired)

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