IT Support Specialist

6 hours ago


Wimborne Minster, Dorset, United Kingdom The Work Shop Resourcing Ltd Full time
Job Title: 2nd Line IT Support Engineer

We are seeking a highly skilled and motivated 2nd Line IT Support Engineer to join our team at The Work Shop Resourcing Ltd. As a key member of our IT department, you will be responsible for providing technical support to our customers, escalating issues from our 1st line team, and contributing to the design and implementation of IT solutions.

Key Responsibilities:
  • Provide 2nd line escalation support to service desk and internal IT requests.
  • Assist with solution design and recommendations.
  • Plan and manage installation projects, including occasional site visits.
  • Contribute to the development of IT solutions and services.
  • Ensure timely and efficient resolution of technical issues.

Requirements:

  • Highly motivated and skilled IT engineer with a 'can do' attitude.
  • Thorough and logical approach to planned projects and reactive support services.
  • Strong technical skills in core products and service areas.
  • Excellent communication and customer service skills.

About Us:

The Work Shop Resourcing Ltd is a well-established Telecoms and IT provider operating across Dorset and Hampshire. We have a strong reputation for delivering quality products and services to our customers, and we are committed to providing outstanding support and service.



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