Customer Care Coordinator

2 weeks ago

Coalville, Leicestershire, United Kingdom Barratt Developments Full time
{"title": "Customer Care Coordinator", "description": "Job Summary

We are seeking a highly skilled and experienced Customer Care Coordinator to join our team at Barratt Developments. As a key member of our Customer Care department, you will play a vital role in ensuring that our residents receive exceptional service and support throughout their journey with us.

Key Responsibilities
  • Manage and resolve resident enquiries and issues in a timely and professional manner.
  • Collaborate with internal teams to ensure seamless communication and resolution of customer concerns.
  • Develop and maintain strong relationships with residents, contractors, and other stakeholders to ensure effective issue resolution.
  • Provide administrative support to the department, including handling customer correspondence, filing, and reporting.
  • Contribute to the development and implementation of customer care strategies and initiatives.
Requirements
  • Proven experience in a customer-facing role, with a strong track record of delivering exceptional customer service.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with residents and stakeholders.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Intermediate to advanced level of proficiency with MS Office programs, with excellent keyboard skills.
  • Strong problem-solving skills, with the ability to think critically and resolve complex issues.
What We Offer
  • Competitive salary and bonus scheme.
  • Private medical scheme and 26 days' holiday.
  • Flexible benefits package and enhanced family-friendly policies.

We are committed to creating a diverse and inclusive workplace, where everyone has the opportunity to thrive. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.

", "lang_code": "en-US"}

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