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Customer Care Representative

3 months ago


Coalville, Leicestershire, United Kingdom NRS Healthcare Full time

Become a vital member of the NRS Healthcare team and contribute to meaningful change every day

Are you driven by a desire to improve the lives of others? NRS Healthcare is on the lookout for an enthusiastic TECS Advisor to join our Technology Enabled Care Services (TECS) team. In this role, you will be instrumental in delivering exceptional support and care to our service users.

About NRS Healthcare

NRS Healthcare partners with local authorities and NHS Trusts across the UK to provide innovative solutions that foster independence and enhance the quality of life for individuals. Join us in our commitment to making a positive impact.

Key Responsibilities
  • Act as the primary contact for service users
  • Address inquiries via phone and email
  • Coordinate client communications effectively
  • Oversee financial transactions
  • Conduct follow-ups after trials
  • Provide basic product guidance
  • Assist supervisors and management
Qualifications

We seek a highly motivated individual with a strong background in customer service. Excellent communication skills, meticulous attention to detail, and proficiency in MS Excel, Word, and Outlook are essential. While experience in health or social care is advantageous, your dedication to providing outstanding service will distinguish you.

Perks and Benefits
  • Competitive salary packages
  • Comprehensive sick leave policy
  • Pension plan and life insurance
  • Exclusive discounts for employees
  • Bike-to-work initiative
  • Complimentary parking
  • Employee support programs

If you are ready to embrace a fulfilling challenge and play a role in promoting independence and enhancing quality of life, consider the opportunity to join NRS Healthcare as a TECS Advisor.

NRS Healthcare values diversity and is committed to fostering an inclusive workplace for all employees.