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Customer Service Coordinator
2 months ago
About the Role
We are seeking a skilled Customer Service Planner to join our team at Morgan Sindall Property Services. As a key member of our team, you will be responsible for scheduling appointments and ensuring that our contractual Service Level Agreements are met.
You will excel in dealing with residents, using a range of communication methods, including telephony and email. Using our MSi system, you will actively schedule available operatives and subcontractors to jobs, discuss complex repairs, and instil confidence in demanding customers.
About You
Candidates will have a Social Housing and Repair and Maintenance background, with proven experience in scheduling/planning Disrepairs, Voids, or Complex works. You will be competent in communicating with direct operatives, subcontractors, and residents, and have basic building maintenance knowledge to undertake a variety of maintenance tasks.
You will also have the ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable. Good written English, computer skills, project management skills, and communication skills are essential for this role.
Benefits
- 26 Days Holiday & Bank Hols
- Enhanced Pension Plan
- Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
- Life Assurance & Accident Cover
- Share Save
- Enhanced Maternity & Paternity Pay
- Work Perks Discounts & Vouchers
- Buy & Sell Holiday
- Flexible Working & Flexible Bank Holidays
- Cycle to Work
- Volunteering (2 days paid)
- Learning & Development Opportunities
- Extensive Wellbeing Support, including EAP
- Loyalty & Values Awards
- Funded Professional Subscription
- Eye Care Vouchers