Senior IT Support Specialist
4 weeks ago
2nd/3rd Line Engineer
Job Summary:We are seeking a highly skilled 2nd/3rd Line Engineer to join our team at GK Recruitment. As a key member of our engineering team, you will be responsible for providing technical support and solutions to our clients across the UK.
Key Responsibilities:- Provide technical support and solutions to clients using Windows Server, Virtualisation, and Microsoft Azure.
- Support Microsoft 365 including SharePoint, Exchange Online, Teams, and Azure/365 features such as Azure Active Directory, Azure Virtual Machines, Intune Endpoint Manager.
- Collaborate with the helpdesk team to resolve complex tickets and participate as a full team member in the engineering team.
- Develop and maintain strong relationships with leading vendors including Microsoft, Dell, HP, Acronis, StarWind, Sophos, and Cisco.
- Meet strict SLAs and follow procedures to ensure excellent service delivery.
- Experience working with MSPs within the Northwest.
- Background in supporting Windows Server, Virtualisation, and Microsoft Azure.
- Strong knowledge of Microsoft 365 including SharePoint, Exchange Online, Teams, and Azure/365 features.
- Excellent communication skills and ability to speak to both technical and non-technical clients.
- Ability to work in a fast-paced environment and meet deadlines.
- Exciting career opportunities in a growing company.
- Competitive salary of up to £32k base and benefits.
- Company Events.
- Company Pension.
- Performance Bonus.
- Free On-site Parking.
- Private Medical Insurance.
- Sick Pay.
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