Senior IT Support Specialist

4 weeks ago


Rawtenstall, Lancashire, United Kingdom GK Recruitment Full time
Job Title:

2nd/3rd Line Engineer

Job Summary:

We are seeking a highly skilled 2nd/3rd Line Engineer to join our team at GK Recruitment. As a key member of our engineering team, you will be responsible for providing technical support and solutions to our clients across the UK.

Key Responsibilities:
  1. Provide technical support and solutions to clients using Windows Server, Virtualisation, and Microsoft Azure.
  2. Support Microsoft 365 including SharePoint, Exchange Online, Teams, and Azure/365 features such as Azure Active Directory, Azure Virtual Machines, Intune Endpoint Manager.
  3. Collaborate with the helpdesk team to resolve complex tickets and participate as a full team member in the engineering team.
  4. Develop and maintain strong relationships with leading vendors including Microsoft, Dell, HP, Acronis, StarWind, Sophos, and Cisco.
  5. Meet strict SLAs and follow procedures to ensure excellent service delivery.
Requirements:
  1. Experience working with MSPs within the Northwest.
  2. Background in supporting Windows Server, Virtualisation, and Microsoft Azure.
  3. Strong knowledge of Microsoft 365 including SharePoint, Exchange Online, Teams, and Azure/365 features.
  4. Excellent communication skills and ability to speak to both technical and non-technical clients.
  5. Ability to work in a fast-paced environment and meet deadlines.
What We Offer:
  1. Exciting career opportunities in a growing company.
  2. Competitive salary of up to £32k base and benefits.
  3. Company Events.
  4. Company Pension.
  5. Performance Bonus.
  6. Free On-site Parking.
  7. Private Medical Insurance.
  8. Sick Pay.


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