Deputy Manager

5 days ago


Caernarfon, Gwynedd, United Kingdom YHA Full time

Deputy Manager Role Overview

YHA Pen y Pass is seeking a highly skilled Deputy Manager to support the hostel manager in the day-to-day operational management of the hostel and delivering an excellent customer experience.

Key Responsibilities

  • Support the hostel manager in achieving targets across all aspects of the hostel operation, including food and beverage, and maximizing revenue while controlling expenditure.
  • Manage a team of employees and occasional volunteers, providing guidance and support to ensure excellent customer service.
  • Contribute to the team effort in the day-to-day operation of the hostel, undertaking housekeeping, reception, and food and beverage tasks as needed.

Requirements

  • Flexibility to cover different shifts and tasks, with the ability to work under pressure and manage varying workloads.
  • Previous leadership experience and experience managing budgets, with a strong understanding of financial management and control.
  • Experience in hospitality or customer service, with a focus on delivering a high-quality service and exceeding customer expectations.
  • Strong communication and interpersonal skills, with the ability to build effective relationships with colleagues, customers, and stakeholders.
  • Basic IT skills and proficiency in using technology to support business operations.

What We Offer

  • A competitive salary and benefits package, including access to YHA's staff discount and cash back portal.
  • Free YHA Membership each year, with opportunities to stay in YHA hostels and enjoy other benefits.
  • 10 nights free hostel stays per year for you and up to 3 friends or family, with opportunities to explore new destinations and experiences.

How to Apply

Submit your CV and complete the application form, which can be found on the YHA Jobs website. If you need any assistance, please visit the contact page on the YHA Jobs website and someone from the team will help you.



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