Operations Director

3 weeks ago

London, Greater London, United Kingdom Light Fantastic Production Services Ltd Full time £40,000 - £45,000
Operations Manager

Light Fantastic Production Services Ltd is seeking an experienced Operations Manager to join our team in Borehamwood, Hertfordshire. As Operations Manager, you will be responsible for coordinating between internal departments and providing essential services to ensure the efficient delivery of live events and projects.

Key Responsibilities:

  • Take a broad oversight of all projects to ensure relevant departments are aware of operational requirements
  • Liaise between internal staff as required, managing logistics across multiple projects to ensure efficient and cost-effective use of internal & external resources
  • Support the Warehouse and Workshop Managers to ensure their departments are adequately staffed to suit the operational needs of the business
  • Provide line management to the Operations Administrators, Bench Technician(s), Van Driver(s) and internal production staff, including rota scheduling, overtime calculations and managing expense claims
  • Oversee the booking and scheduling of freelance crew by our Operations Administrators
  • Ensure the Operations Administrators build and maintain relationships with freelance crew, local crew & transport suppliers, understanding their skills and capabilities
  • Ensure data relating to freelance crew in TeamTrack is complete and accurate
  • Manage and schedule internal production staff, ensuring they are deployed efficiently and effectively across projects with allowances made for rest periods
  • Oversee the booking of hotels, travel & catering for crew by our Operations Administrators
  • Support the Operations Administrators when required, stepping in to pencil, book & cancel freelance crew, local crew and transport as required to suit project requirements
  • Oversee the booking and scheduling of internal & external transport by our Operations Administrators
  • Oversee the management of company drivers and vehicles to ensure legal compliance and best practice
  • Take responsibility for the maintenance and operation of our internal vehicle fleet
  • Ensure that daily / weekly vehicle checks are undertaken by drivers and act on any faults
  • Oversee the Operations Administrators in generating & sending out purchase orders for external services, dealing with any discrepancies that occur
  • Raise any discrepancies with projected vs actual costs to the Project Management team and take steps to minimise impact where possible
  • Manage our Service department and Bench Technician(s) to maximise equipment uptime
  • Continually seek to develop, implement, and maintain processes for quarantining damaged equipment and returning items to service as soon as possible
  • Adapt and respond to changing circumstances in real time
  • Adopt a creative approach to problem solving, adapting and reacting to changing circumstances at speed
  • Develop, implement, and review processes and procedures to ensure maximum efficiency and minimise wastage
  • Take responsibility for business and operational improvements where procedures and processes have failed or have not been followed, through investigation and departmental debriefs
  • Champion and promote best practice in all areas of health & safety
  • Advise the Senior Leadership Team on any matters which may affect the safety of the work environment
  • Implement and maintain any tasks related to health & safety as directed by the Senior Leadership Team
  • Oversee the maintenance of office, warehouse & site first aid kits
  • Document & report all damages, incidents or near misses to the Senior Leadership Team in a timely manner
  • Provide out of hours support as required
  • Operate within all LPFS protocols and procedures
  • Avoid a positive, can-do attitude to all challenges, acting as an ambassador for the company at all times
  • Support the Senior Leadership Team in developing processes and procedures to improve all aspects of the company's operations
  • Undertake any other tasks as reasonably requested by the Senior Leadership Team

Requirements:

  • Background in the lighting/audio/video industry
  • Inherent understanding of the time pressures and deadlines that are essential to the success of our work
  • Confident in resource management and able to adapt and react to changing circumstances at speed
  • Positive, can-do attitude and drive to continuously build and improve our operations management infrastructure and team
  • Enthusiastic, eloquent, and comfortable communicating with both internal and external stakeholders by phone, email, and in person
  • Extremely computer literate with excellent interpersonal skills and a good sense of humour
  • Flexible working hours, including occasional evening and weekend work
  • Full driving license

Benefits:

  • 30 days paid holiday (including Public Holidays)
  • Personal private healthcare plan
  • Personal private dental cover
  • Enhanced company pension
  • Long service reward scheme
  • Company laptop
  • £50 annual birthday gift
  • Staff facilities including fresh ground coffee, vending machine & pool table
  • Weekly snacks & 'Fresh Fruit Fridays'
  • Ongoing specific training opportunities

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