Social Media Intelligence Manager

4 weeks ago


London Area, United Kingdom Battenhall Full time
Digital Research Specialist

We are seeking a skilled Digital Research Specialist to join our team at Battenhall. As a key member of the Insights team, you will be responsible for delivering social media audits, strategy, reporting, research, social listening, and audience intelligence.

You will work on a wide range of insight-focused client accounts, managing key projects and day-to-day activities. You will provide insight solutions for client briefs, working closely with the Insights team, account handling, Paid Media, and Design teams.

Key Responsibilities:
  • Collect, analyse, and interpret data and insights from various sources to uncover trends, patterns, and consumer sentiment.
  • Help manage social media audits, delving into industry and brand activity to assess strengths and weaknesses, and identify opportunities for retained clients and projects.
  • Make strategic recommendations across a variety of client accounts and projects, including creation of KPIs to help guide our clients' activity.
  • Analyse online conversation to inform campaigns, strategies, and ongoing content creation.
  • Analyse social media audiences and behavioural insights, identifying shifts in behaviours and trends.
  • Monitor online crises and issues via detection, setting up alerts, ongoing monitoring, and analysis of the conversation.
  • Deliver compelling narratives and present visually engaging presentations and reports that successfully convey results, insights, and recommendations.
  • Identify key individuals to support campaigns and objectives using tools, platforms, and social listening.


To succeed in this role, you will need strong analytical skills, attention to detail, and excellent communication skills. Experience in social media insights, data analysis, and project management is highly desirable.

Salary: £57,000 - £67,000 per annum.

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