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IT Support Specialist

2 months ago

Basingstoke, Hampshire, United Kingdom IT Talent Solutions Ltd Full time

Job Title: IT Technician

Job Summary:

We are seeking a highly skilled and customer-focused IT Technician to join our team at IT Talent Solutions Ltd. As a key member of our technical support team, you will be responsible for providing high-quality technical support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities:

  • Hardware and Software Support: Diagnose and resolve hardware and software issues, including PCs, laptops, printers, and other equipment.
  • Network Troubleshooting: Perform basic network troubleshooting, including Wi-Fi connectivity and LAN issues.
  • Operating System Support: Support Windows operating systems and common applications, including Microsoft Office and Google Workspace.
  • Software Installation and Configuration: Install and configure software and updates, ensuring seamless integration with existing systems.
  • Security Protocols: Ensure basic security protocols are in place, including antivirus software, firewalls, and user permissions.
  • User Account Management: Manage user accounts and passwords, including Active Directory and email systems.
  • Cloud Services: Assist with cloud-based services and backups, ensuring data is secure and accessible.
  • AV Equipment Support: Troubleshoot and maintain AV equipment, including projectors and interactive whiteboards.
  • Network Cabling: Set up and maintain network cabling, including patching, routers, and switches.

Requirements:

  • Technical Skills: Strong technical skills, including hardware and software troubleshooting, network configuration, and operating system support.
  • Communication Skills: Excellent communication skills, with the ability to explain technical concepts to non-technical staff.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to diagnose and resolve complex technical issues.

What We Offer:

We offer a competitive salary and a dynamic work environment that encourages career growth and development.