Asset Data Coordinator

3 weeks ago


London, Greater London, United Kingdom fish4.co - Jobboard Full time

Housing Repairs Co-ordinator Role

Location: Islington

Job Role

To accurately diagnose repairs, raise orders on IT systems for contractors, and schedule appointments.

To collaborate with repairs supervisors as part of the Housing Services team to plan and coordinate the working day of operatives, ensuring all works are appointed to customer satisfaction while maximizing efficiency and completing tasks within time allocations.

To utilize trade resources to their full potential while maintaining customer focus and enhancing the customer experience.

To proactively manage the workload of multiple operatives, monitoring timings and ensuring job completion by the end of each working day.

To reallocate scheduled jobs to available operative contractors, ensuring effective resource utilization.

To action unscheduled jobs and ensure all emergency and planned repairs are carried out as per our service agreement and within priority target times.

To raise orders on IT systems, plan, and dispatch jobs to the best-placed operatives or contractors with the right skills to complete the repair first time.

To work proactively with team members to improve customer service delivery and conduct outbound calls as required.

To handle customer complaints in accordance with the Complaints procedure and escalate cases to Team Leaders as necessary.



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