Court Support Officer

1 month ago


Norwich, Norfolk, United Kingdom HM Courts and Tribunals Service Full time

About the Role


The Court Usher plays a vital role in ensuring the smooth operation of our courts, serving as the first point of contact for all court users. This dynamic individual will work closely with judiciary, administrative staff, and members of the public to deliver exceptional customer service.



Key Responsibilities

  • Reception of parties to court, including members of the public, judiciary, juries, solicitors, barristers, police, and representatives of external agencies.
  • Providing information related to proceedings, escorting court users into and from the building, swearing oaths, and calling people into court/hearing rooms in priority order.
  • Answering face-to-face enquiries, keeping parties informed of changes, courtrooms, and hearing times.
  • Data Entry and Recording: Resulting, checking accuracy and completeness against guidelines or proformas, straightforward money handling, issuing jury payments, and spending petty cash under instruction.
  • Post Handling: Opening, sorting, distributing, and dispatching post as required, collecting and delivering post from appropriate offices.
  • Administration: Collecting and delivering files and bundles to the judiciary and clerks, ensuring they have necessary papers, providing support to colleagues and judiciary outside of court/hearing times, general clerical work, including use of computers and Switchboard.
  • Correspondence: Completing standard forms, etc., where information is clearly defined, straightforward drafting such as acknowledgements and receipting, confirmations, court orders, warrants, etc.
  • Monitoring Stock: Ensuring Court rooms are supplied against requirements for relevant forms and stationery, collecting and delivering stationary around the offices.
  • Operating Equipment: Office and court equipment, computers, scanners, photocopiers, switchboards, franking machines, messaging equipment, tape, and video recorders, etc.
  • Handling Telephone Calls: Answering standard enquiries and passing messages to others.
  • Arranging Meetings: Preparing rooms for hearings, tribunals, trials, meetings, and clearing the court/hearing room down at the end of the day, etc.


About Us


HMCCTS values diversity and inclusion, offering a supportive and inclusive working environment. As a Court Usher, you will contribute to maintaining efficient operations, upholding justice, and delivering exceptional service to the public.


We offer competitive salary £22,096, plus benefits, including access to learning and development opportunities, flexible working options, and an employer contribution towards pension scheme.



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