High-Performing Team Leader
1 day ago
Outdoor Industry Compass is a global sportswear brand that prides itself on its commitment to empowering people through sport and craftsmanship. We're seeking a highly experienced and motivated Store Experience Director to lead our retail team in Europe.
As a key member of our retail team, you will be responsible for driving store success, engaging customers, and delivering outstanding customer service. You will work closely with our senior management team to develop and implement strategies to drive business growth and improve customer experience.
Key Responsibilities:
- Drive and motivate your team to achieve individual and store targets
- Lead by example on the shop floor and back of house
- Accountable for following company guidelines on policies and procedures, visual merchandising, commerciality, stock control, and loss prevention
- Manage the execution of the retail game changer in your store
- Analyze the overall performance of the store and make decisions and adjustments to increase productivity and efficiency
- Deliver total customer satisfaction via our service model and boost sales through the customer experience, using advanced sales techniques to achieve results
- Coordinate rota and store scheduling
- Minimize losses implementing, monitoring, and tracking all procedures of loss prevention
- Accountable for maintaining health, safety, and environmental standards in store
- Manage in-store HR operations – recruitment, onboarding, employee relations, payroll, performance management, training, and development of the store team
- Deal with enquiries and provide an escalation route for customer complaints
- Proactively share internal and external feedback to Senior Management
- Perform any other duties as required from Senior Management
Salary: £50,000 - £65,000 per annum (dependent on location and experience)
Requirements for Success:
- Team Player
- Proven people management and leadership experience
- Demonstrate customer service skills
- Knowledge of loss prevention procedures
- A passion for retail and achieving sales targets, with high knowledge of retail KPIs
- Desire to learn
- Ability to perform basic maths and general retail operational processes
- Knowledge of POS register systems
- Excellent attention to detail
- Knowledge of the retail market/consumer trends
- Comfortable with being remotely managed
Additional Benefits:
- Competitive compensation
- Potential to earn more through our Retail Bonus Scheme
- Inclusive working environments across all our European locations
- Project involvement across our European region
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